Queues build at major UK airports as electronic passport gates fail | Air transport

Passengers arriving at main airports round London initially of the financial institution vacation weekend are going through delays after issues with digital passport gates.

The gates at airports together with Heathrow, Stansted, Gatwick and Luton began to have issues on Friday night time. Delays of as much as three hours have been reported.

Images by travellers posted on social media confirmed crowded passport management queues, with some reporting little motion.

In a tweet, a spokesperson for Heathrow airport stated: “We’re conscious of a nationwide concern impacting the eGates, that are operated by Border Drive. This concern is impacting a lot of ports of entry and isn’t Heathrow particular.

“Our groups are working carefully with Border Drive to assist resolve the issue as shortly as potential and now we have extra colleagues available to handle queues and supply passenger welfare. We apologise for any impression that is having to passenger journeys.”

Separate IT points affected 20,000 British Airways passengers on Friday, inflicting more than 175 flights to be cancelled. It went on to have an effect on providers on Saturday morning.

Disruption was additionally affecting journey on ferries between Dover and Calais, as an issue with IT programs in French passport management was delaying arrivals into France. Passengers had been being informed to permit two hours for border controls and to examine in on the UK’s important passenger port.

A Residence Workplace spokesperson stated: “We’re conscious of a nationwide border system concern affecting arrivals into the UK.

“We’re working to resolve the difficulty as quickly as potential and are liaising with port operators and airways to minimise disruption for travellers.”

It stated Border Drive had plans to deploy officers to assist minimise delays and disruption.